Shipping policy
Every MINDED notebook is carefully produced to order to reduce waste and ensure the highest possible quality.
Rather than holding large amounts of inventory, each order is created specifically for you before being dispatched.
Order Processing
Orders are typically prepared for dispatch within 2–5 business days.
During product launches, holidays or periods of exceptionally high demand, processing may take a little longer. If this happens, we appreciate your patience while we prepare your order.
Delivery Times
Once dispatched, estimated delivery times are:
United Kingdom
- 1–3 working days
Europe
- 3–7 working days
United States & Canada
- 3–7 working days
Australia & New Zealand
- 5–10 working days
Rest of the World
- Delivery times vary depending on destination.
Please note that these delivery estimates may occasionally be affected by customs processing, weather conditions or courier delays.
Shipping Costs
Shipping costs are calculated automatically at checkout based on your delivery address and the shipping method selected.
Order Tracking
Where tracking is available, you’ll receive a dispatch confirmation email containing your tracking information as soon as your order has been shipped.
International Orders
International orders may be subject to customs duties, taxes or import charges determined by your local customs authority.
These charges are the responsibility of the customer.
Changes & Cancellations
As each order is prepared shortly after purchase, we’re unable to guarantee changes or cancellations once production has begun.
If you need to amend your order, please contact us as soon as possible and we’ll do our best to help.
Damaged or Incorrect Orders
If your order arrives damaged, faulty or incorrect, please contact us within 7 days of receiving your delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Clear photographs showing the damage or fault (where applicable)
We’ll review your request and arrange a suitable resolution as quickly as possible.
Lost Orders
If your order hasn’t arrived within the expected delivery timeframe, please get in touch and we’ll investigate with the delivery carrier.
Need Help?
If you have any questions about your order, we’re always happy to help.
Email: hello@mindedworks.co.uk
We aim to respond to all enquiries within 1–2 working days.