Refund policy

At MINDED, every notebook is crafted to order with care and attention to detail. Because each order is made specifically for you, we kindly ask that you read our returns policy before placing your order.

Returns

As our products are made to order, we do not accept returns or exchanges for:

  • Change of mind
  • Ordering the wrong item
  • Ordering the wrong quantity
  • No longer wanting the product after delivery

Please review your order carefully before completing your purchase.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, contains a manufacturing fault or you receive the wrong item, we’ll make it right.

Please contact us within 7 days of receiving your order and include:

  • Your order number
  • A brief description of the issue
  • Clear photographs showing the problem

Once we’ve reviewed your request, we’ll arrange an appropriate solution, which may include a replacement or refund.

Order Changes & Cancellations

As production begins shortly after an order is placed, we’re unable to guarantee changes or cancellations once processing has started.

If you’ve made a mistake, please contact us as soon as possible and we’ll do our best to assist.

Refunds

If a refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Lost Orders

If your order appears to be lost during delivery, please contact us and we’ll investigate with the delivery carrier before arranging a suitable resolution.

Non-Returnable Items

Because every notebook is made specifically for each customer, we cannot accept returns on products that have been:

  • Used
  • Written in
  • Damaged after delivery
  • Ordered incorrectly by the customer
  • Requested due to a change of mind

This policy helps us reduce unnecessary waste and maintain the quality of every product we create.

Your Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws.

If your product is faulty, damaged or not as described, you remain entitled to the remedies available under those laws.

Need Help?

If you have any questions about your order, we’re here to help.

Email: hello@mindedworks.co.uk

We aim to respond to all enquiries within 1–2 working days.